bull99 is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and your rights in relation to it.
This Privacy Policy ("Policy") applies to all users of the bull99 platform, accessible at bull99.one, and covers all data processing activities conducted by bull99 ("bull99", "we", "us", "our") in connection with the provision of online casino and sports betting services to players in Malaysia and other permitted jurisdictions. By registering for a bull99 account and using our services, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
All data transmitted between your device and bull99 is protected by 256-bit SSL encryption. No personal data travels unencrypted over any bull99 connection.
bull99 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is used solely to deliver and improve the bull99 platform services.
You may request access to, correction of, or erasure of your personal data held by bull99 at any time. Requests are processed within a reasonable period and in compliance with applicable regulations.
Player data is stored on secured, access-controlled servers. Access to personal data within bull99 is restricted to authorised personnel with a direct operational need.
bull99 retains personal data only for as long as necessary to fulfil the stated purposes or to comply with legal and regulatory obligations. Inactive account data is reviewed and purged on a scheduled basis.
bull99 collects only the personal data that is necessary for the stated purposes. We do not collect data speculatively or for purposes beyond those described in this Policy.
1.1 bull99, operating the platform at bull99.one, is the data controller responsible for the personal data collected and processed in connection with your use of the bull99 platform. As data controller, bull99 determines the purposes and means of processing your personal data in accordance with applicable data protection legislation.
1.2 bull99 processes personal data in accordance with its obligations under international gaming authority licensing requirements, applicable anti-money laundering regulations, and data protection laws applicable to its licensed jurisdiction of operation.
bull99 collects personal data across the following categories:
| Data Category | Examples of Data Collected |
|---|---|
| Identity Data | Full legal name, date of birth, MyKad or passport number, nationality, gender |
| Contact Data | Residential address (including city — Kuala Lumpur, Penang, Johor Bahru, etc.), email address, Malaysian mobile phone number |
| Account Data | bull99 username, encrypted password, account registration date, account status, login history, session timestamps |
| Financial Data | MYR deposit and withdrawal amounts, payment method identifiers (e.g., Touch 'n Go account reference, bank account name and last four digits), transaction history |
| Gaming Activity Data | Game selections, bet amounts in MYR, game outcomes, session duration, sportsbook selections, bonus usage history |
| Technical Data | IP address, device type, operating system, browser type, screen resolution, referring URLs, geolocation (country/region level) |
| Communications Data | Records of support chat conversations, emails submitted to bull99, and any information you voluntarily provide when contacting us |
| KYC Verification Data | Scanned or photographed identity documents, selfie verification images (where required), source of funds declarations |
2.1 bull99 does not collect sensitive personal data beyond what is strictly necessary for KYC and regulatory compliance. We do not collect racial or ethnic origin data, political opinions, religious beliefs, biometric data for identification purposes, or health data beyond age verification.
bull99 collects personal data through the following channels:
bull99 processes your personal data for the following purposes, each supported by an appropriate legal basis:
5.1 bull99 does not sell, rent, or commercially share your personal data with third parties. Data is shared only in the following limited circumstances:
5.2 bull99 does not transfer personal data to any third party for advertising, data brokerage, or any other commercial purpose unrelated to the delivery of bull99 platform services.
6.1 bull99 retains personal data for as long as your bull99 account remains active and for a period thereafter as necessary to comply with legal, regulatory, and contractual obligations.
6.2 KYC and financial transaction records are retained for a minimum of five (5) years following the termination of the customer relationship, in compliance with applicable anti-money laundering regulations.
6.3 Gaming activity records are retained for a minimum of three (3) years from the date of the relevant transaction or game session.
6.4 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an individual.
7.1 bull99 uses cookies and similar technologies to operate the platform, remember your preferences, maintain your logged-in session, and analyse platform usage patterns. Cookies are small text files stored on your device by your browser.
7.2 The following categories of cookies are used on the bull99 platform:
7.3 You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the bull99 platform.
8.1 bull99 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Security measures include:
8.2 In the event of a personal data breach that is likely to result in a risk to player rights and freedoms, bull99 will notify affected players and relevant regulatory authorities in accordance with applicable legal requirements and within mandatory notification timeframes.
9.1 bull99 may transfer personal data to service providers located outside Malaysia in the course of providing platform services. All such transfers are conducted subject to appropriate safeguards — including data processing agreements incorporating standard contractual clauses — to ensure that your personal data receives a level of protection equivalent to that required under applicable data protection standards.
9.2 bull99 will not transfer personal data to a country or jurisdiction that does not provide an adequate level of data protection without first implementing appropriate safeguarding measures.
Subject to applicable data protection law, you have the following rights in relation to your personal data held by bull99:
To exercise any of the above rights, please contact bull99 customer support. bull99 will respond to data rights requests within a reasonable period, typically within thirty (30) calendar days, and without charge unless the request is manifestly unfounded or excessive.
11.1 The bull99 platform is strictly restricted to individuals aged 21 years and above. bull99 does not knowingly collect, process, or retain personal data from any person under the age of 21.
11.2 Where bull99 discovers that personal data has been collected from a person under 21, the relevant account will be immediately closed, data will be deleted (subject to any applicable legal retention obligations), and any deposited funds returned to the originating payment method.
11.3 If you believe that an individual under the age of 21 has registered for a bull99 account, please notify us immediately at the contact details provided in Section 13 below.
12.1 bull99 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, bull99 will notify registered players via the email address on file or through a prominent platform notification before the revised Policy takes effect.
12.2 The date of the most recent update to this Policy is stated at the top of this page. Your continued use of the bull99 platform following notification of changes constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or bull99's data processing practices, please contact us:
bull99 Data Privacy Team
Email: [email protected]
Available: 24 hours a day, 7 days a week
Subject line recommended: Privacy Policy Enquiry — [Your Account Username]
Your data is protected. Your transactions are secure. And your gaming experience is built around you — a Malaysian player who deserves better.
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